Last updated: October 2026
This Refund & Returns Policy applies to products purchased from Divergent Business & Leadership Coaching through divergentleadership.com.au.
Please choose carefully before making a purchase. We do not offer refunds, returns or exchanges for change of mind.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Physical Products
Change of mind
We do not accept returns, exchanges or provide refunds for change of mind.
This includes where you:
- decide you no longer want or need the product;
- change your mind after purchasing;
- find a similar product elsewhere;
- select the wrong product; or
- decide the product is not suitable for you for reasons unrelated to a fault or failure to meet a consumer guarantee.
Please review the product description carefully before placing your order.
Faulty or damaged products
If you believe a product is faulty, damaged or does not meet a consumer guarantee under the Australian Consumer Law, please contact us with your order details and clear photographs of the product and packaging where relevant.
We reserve the right to assess the product and the circumstances before determining the appropriate remedy.
Where the Australian Consumer Law requires us to provide a remedy, the remedy may include a repair, replacement or refund depending on the circumstances and the nature of the problem.
We are not required to provide a remedy where the problem was caused by misuse, abnormal use or damage caused by the customer. ACCC
For products that can easily be posted or returned, the customer is responsible for returning the product for assessment. If the product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs where required by law. ACCC
Delivery issues
Once an order has been dispatched, delivery is handled by the relevant postal or courier service.
If your order is lost, significantly delayed or arrives damaged during delivery, please contact us so that we can investigate the matter with the carrier.
A report of damage or a delivery issue does not automatically result in a refund. Each matter will be assessed individually, including any rights that apply under the Australian Consumer Law.
Digital Products, Courses and Downloads
Change of mind
All purchases of digital products, courses and downloadable materials should be made carefully.
We do not provide refunds for change of mind on digital products.
This includes where you:
- change your mind after purchasing;
- decide you no longer want or need the product;
- do not access, download or complete the product;
- decide you do not have sufficient time to use or complete it; or
- decide after purchasing that the product is not suitable for you for reasons unrelated to a failure to meet a consumer guarantee.
Please review the product description and inclusions carefully before purchasing.
Problems with digital products
If you experience a genuine technical problem accessing a digital product, please contact us so that we can investigate and, where possible, resolve the issue.
If a digital product or service fails to meet a consumer guarantee under the Australian Consumer Law, any remedy to which you are legally entitled will continue to apply.
Nothing in this policy excludes those statutory rights. Australian consumer guarantees cannot be removed simply by a business’s refund policy. ACCC
How to Contact Us About a Product
If you believe there is a genuine problem with a product, please email:
hello@divergentleadership.com.au
Please include:
- Your order number or other proof of purchase
- The product concerned
- A description of the problem
- Photographs or other supporting information where relevant
We aim to respond within 10 business days.
Submitting a request does not automatically mean that a refund, return or replacement will be provided. We may first assess the circumstances and the product to determine whether a remedy applies.
Where a refund is required and approved, it will generally be returned to the original payment method.
Australian Consumer Law
Our refund and returns policy operates in addition to any rights you have under the Australian Consumer Law.
Consumer guarantees apply automatically and cannot be excluded by this policy. Where a product or service fails to meet an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances and the nature of the failure. ACCC
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Divergent Business & Leadership Coaching