Last updated: July 2026
We want you to be happy with your purchase. This policy explains how refunds, returns and replacements work for products purchased from divergentleadership.com.au.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.
These rights apply to both our physical and digital products.
Physical products (card decks)
Faulty or damaged items. If your order arrives damaged, faulty or not as described, please contact us within 14 days of delivery with your order number and a photo of the issue. We will offer a replacement or a full refund, including return shipping costs where a return is required.
Change of mind. If you change your mind, you may return a physical product within 14 days of delivery, provided it is unused, in its original condition and in its original packaging. Return shipping for change-of-mind returns is at your cost, and the refund will cover the product price (excluding original shipping). Please contact us before sending any return so we can provide return instructions.
Lost or undelivered orders. If your order has not arrived within a reasonable time of the estimated delivery date, contact us and we will investigate with the carrier and arrange a replacement or refund where appropriate.
Digital products (courses and downloads)
Faulty or not as described. If a digital product is faulty, cannot be accessed or downloaded, or is significantly different from its description, you are entitled to a remedy under the Australian Consumer Law. Contact us and we will fix the issue, provide a replacement, or issue a refund.
Change of mind. Because digital products are delivered instantly and cannot be returned, we do not offer refunds for change of mind once a digital product has been accessed or downloaded. If you have purchased a digital product but have not yet accessed or downloaded it, contact us within 14 days of purchase and we will consider a refund on a case-by-case basis.
Please read the product description carefully before purchasing. If you have questions about whether a course is right for you, contact us before you buy and we will be happy to help.
How to request a refund or return
Email us at [CONTACT EMAIL] with:
- Your order number
- The product you are contacting us about
- A brief description of the issue (photos help for damaged items)
We aim to respond within 2 business days. Approved refunds are processed to your original payment method and typically appear within 5 to 10 business days, depending on your bank.
Contact us
Divergent Leadership
Email: bianca@divergentleadership.com.au