Last updated: July 2026
Divergent Leadership (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to information collected through our website, divergentleadership.com.au, and in the course of providing our products and services.
Information we collect
We collect personal information that you provide to us directly, including when you:
- Purchase a product from our online store
- Create an account on our website
- Contact us through our contact form or by email
- Subscribe to receive updates from us
The information we collect may include your name, email address, phone number, billing and shipping address, and details of the products you purchase.
We also collect limited technical information automatically when you use our website, such as your IP address, browser type and pages visited, through cookies and similar technologies. You can control cookies through your browser settings, though some features of the website may not function properly if cookies are disabled.
Payment information
Payments on our website are processed securely by our third-party payment provider, Stripe. We do not store your full credit card details on our servers. Payment information is handled in accordance with Stripe’s privacy policy, available at stripe.com/au/privacy.
How we use your information
We use your personal information to:
- Process and fulfil your orders, including delivery of physical products and access to digital products
- Send you order confirmations, receipts and delivery updates
- Respond to your enquiries and provide customer support
- Improve our website, products and services
- Comply with our legal obligations
We will only send you marketing communications if you have opted in to receive them, and you can unsubscribe at any time using the link in any marketing email.
Disclosure of your information
We may share your personal information with trusted third parties who help us operate our business, including:
- Payment processors (Stripe)
- Postal and courier services, for delivery of physical products
- Website hosting and email service providers
- Professional advisers, where required
We do not sell or rent your personal information to third parties. Some of our service providers may store data outside Australia; where this occurs, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.
Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure hosting, SSL encryption on our website, and limiting access to personal information to those who need it.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond to your request within a reasonable period.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Divergent Leadership
Email: bianca@divergentleadership.com.au
We may update this policy from time to time. The current version will always be available on this page.