Last updated: October 2026
Divergent Business & Leadership Coaching (“Divergent”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit divergentleadership.com.au, contact us, download resources, purchase our products or services, participate in our programs, or otherwise interact with our business.
We seek to handle personal information consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
Personal information we collect
The personal information we collect depends on how you interact with us and may include:
- your name;
- email address and telephone number;
- billing and shipping address;
- information you provide through website forms, enquiries or bookings;
- details relating to products or services you purchase;
- information you provide when downloading resources or subscribing to communications;
- communications you have with us; and
- technical information such as IP address, browser type, device information, pages visited and website activity.
We generally collect personal information directly from you when you make an enquiry, complete a form, make a purchase, book or participate in a service, download a resource, subscribe to communications, or otherwise provide information to us.perly if cookies are disabled.
How we use your information
We may use personal information to:
- provide our coaching, training, speaking, digital products and other services;
- process and fulfil orders;
- provide access to digital products and resources;
- send order confirmations, receipts, download information and service communications;
- respond to enquiries and provide customer support;
- manage bookings and client relationships;
- operate, maintain and improve our website, products and services;
- maintain appropriate business and financial records;
- communicate with you about our products, services, resources and updates where permitted; and
- comply with our legal and regulatory obligations.
If you do not provide information reasonably required for a particular product or service, we may not be able to provide that product or service to you.
Payments
Online payments are processed using third-party payment providers such as Stripe.
We do not ordinarily receive or store your complete credit or debit card details on our own website systems. Payment information is processed by the relevant payment provider in accordance with its own terms and privacy practices.
Website, cookies and analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve its performance and, where implemented, measure the effectiveness of our communications and marketing.
These technologies may collect information such as your IP address, browser type, device information, pages viewed and interactions with the website.
You can control or disable cookies through your browser settings, although doing so may affect the functionality of parts of the website.
Email communications and marketing
We may send you transactional or service-related communications when necessary, including order confirmations, receipts, download links, booking information and other communications relating to a product or service you have requested.
We may also send marketing communications where we have your consent or are otherwise permitted to do so. You can unsubscribe from marketing communications at any time using the unsubscribe facility provided in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications relating to products or services you have requested or purchased.
Disclosure of personal information
We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business and provide our products and services. These may include:
- website, hosting and technology service providers;
- customer relationship management and email service providers;
- payment processors;
- ecommerce and order-management providers;
- cloud storage and business productivity providers;
- analytics and website performance providers;
- postal, freight and courier providers where physical products are supplied;
- accountants, legal advisers and other professional advisers; and
- government, regulatory or law-enforcement bodies where required or authorised by law.
Our current business systems may include services such as WordPress/WooCommerce, Stripe, HubSpot and Google Workspace.
We do not sell or rent personal information to third parties.third parties. Some of our service providers may store data outside Australia; where this occurs, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include secure website hosting, encrypted connections, access controls, account security measures and limiting access to personal information to people who reasonably require it.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our products and services, maintain business records and comply with applicable legal obligations. Where information is no longer required, we take reasonable steps to delete or de-identify it where appropriate.
Accessing or correcting your personal information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading.
To make a request, contact:
Privacy Contact
Divergent Business & Leadership Coaching
Email: hello@divergentleadership.com.au
Privacy complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details above and provide enough information for us to investigate the matter.
Third-party websites
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy policies when providing personal information to them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
The current version will be published on this page and the “Last updated” date will be changed accordingly.
Contact us
For privacy enquiries, access or correction requests, or complaints, please contact:
Divergent Business & Leadership Coaching
Email: hello@divergentleadership.com.au